Home Delivery by DHL Courier (Goods are delivered to your door of delivery address)
All orders are dispatched/shipped within 2 Business Days.
All orders are tracked, insured and have a guaranteed delivery day. Your order will be delivered within 5 business days.
Unfortunately, this service cannot be guaranteed at any other time. If you request next day delivery Friday – Sunday, on any Bank Holiday or after 12.00 it will be dispatched by next day delivery the next available working day.
Packages are amply sized and your items are well-protected and packaged in discreet packaging.
If you receive any items which are faulty or damaged (which were not advertised as damaged, un packaged) please return the items and we can either offer a refund or replacement. At the discretion of our management, we may require photographical evidence to support claims for damages.
If you wish to cancel your order please notify TheSexShop.EU in writing or by email within 14 days of the date of delivery and return all goods.
Returned items should be sent by DHL Courier. TheSexShop.EU will not cover return postage costs for Special Delivery or any other courier service. The item must be returned to our address, we will check it within 24 hours and if the item is returned as it was purchased then we can give a full refund. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our offices.
Items can only be returned if they remain unopened, opened packages of any kind will not be eligible for a refund.
In the rare event of a customer receiving an incorrect item, TheSexShop.EU, will upon receipt of the returned incorrect item, send the correct item and refund the return postage.
The item must be returned to our address we will check it within 24 hours and if the item is returned as it was purchased then we can give a full refund, the item must remain unopened.
Please contact our customer services team on +357 26 942 946 or email using [email protected]
Our Returns Address:
17 Marios Street
8820 Polis Chrisochous,